One of the most unprofessional and dishonest companies I’ve had the displeasure to work with.
Please be aware that they will loose your inventory ($50,000 USD for our company) and refer you to their lawyer after weeks of ignoring the issue.
Their CEO, Jan Bednar, was very accessible during the onboarding which placed me at ease however, the moment our inventory went missing he refused to accept calls and didn’t reply to our emails. I was placed in capable hands of what I can only suspect was a stuttering teenager who had no knowledge of their claims process and/or conflict resolution.
They made the same mistakes over and over and very basic ones. Their staff doesn’t know how to ship internationally so that was a fail.
They lost their hazardous goods licence to non compliance (according to them) so we couldn’t ship via airfreight anymore without any notice, apology or plan. I found out because my orders were being rejected via air and being sent via road.
They promised they could barcode track our goods, this worked 50% of the time.
I found I was spending more time fixing issues they were inflicting which defeated the purpose. It was a difficult time for our team, please do not think that they will lessen workloads and actually help your supply chain.
I strongly recommend staying away from this “company”. The CEO either allows his staff to steal or he’s totally clueless and keeps loosing people’s inventory. Either way he’s not fit to run a distribution center and should retire from inflicting this sub par effort on unsuspecting people.